Privacy Policy
This Privacy Policy defines how “Mira Rest” LLC collects, uses, stores, transfers and protects the personal data of users of the website www.fuego.am .
- General provisions
1.1. The Policy applies to the Site, orders, delivery, online payments, customer service, returns and marketing communications.
1.2. The Company processes only the personal data that is necessary for order acceptance, fulfillment, payment confirmation, delivery, service, security, and legal obligations.
1.3. The Company does not sell Users’ personal data.
- Data operator
2.1. The personal data operator is:
«Միրա Ռեստ» ՍՊԸ
ՀՎՀՀ՝ 00534045
Հասցե՝ ք. Երևան, Սևանի 21/1
Հեռախոս՝ +37433 020 211
Էլ. փոստ՝ Fuegoevn@gmail.com
2.2. The main processing of payment data for online payments is carried out in the secure environment of “ACBA Bank” OJSC.
- Data collected
The company may process the following data:
3.1. name, surname, phone number, e-mail.
3.2. Delivery address: building, entrance, floor, apartment/office, intercom, address comments.
3.3. Order data: order number, composition, price, date, status, complaints and feedback.
3.4. limited payment data: payment status, amount, transaction number, date, payment method, masked card data, if provided by the payment provider;
3.5. User account information: login, password protected option, preferences, if the registration function is available.
3.6. Communication data: calls, emails, messages, complaints and service history.
3.7. Technical data: IP address, device and browser type, cookies, server logs, Site usage data.
3.8. Marketing consents and messaging preferences.
3.9. Information about allergens or dietary restrictions, if the User provides this data for the proper fulfillment of the order.
- Data sources
Data is collected:
4.1. From the User when placing an order, registering, making a payment or contacting the Company:
4.2. During the use of the website, through cookies and technical logs:
4.3. from the payment provider or bank regarding payment status and limited transaction data;
4.4. From couriers or the service team for order fulfillment and complaint resolution purposes.
- Processing purposes
Data is processed:
5.1. for accepting, confirming, preparing and delivering orders:
5.2. to confirm payments, issue refunds and manage disputes;
5.3. To contact the User and provide service:
5.4. to investigate complaints, compensations and disputes;
5.5. To ensure the security of the website and fraud prevention:
5.6. To improve the performance of the website and resolve technical issues.
5.7. to fulfill accounting, tax and legal obligations.
5.8. to send marketing offers, if the User has given consent or there is another basis permitted by law.
- Legal basis for processing
The data is processed on the following grounds:
6.1. The need to conclude a contract with the User or otherwise establish legal relations and fulfill obligations assumed within their framework.
6.2. User consent, for example for marketing messages or non-mandatory cookies.
6.3. Fulfillment of the Company’s legal obligations.
6.4. The Company’s legitimate interest: Website security, improving service quality, fraud prevention, and protection of legal claims.
- Online payments
7.1. Online payments are made in the secure environment of “ACBA Bank” OJSC.
7.2. During payment, the User may be redirected to the payment provider’s page or payment window.
7.3. The Company does not receive and does not store the card’s CVV/CVC code or the full combination of card data.
7.4. The Company may only receive the transaction number, payment status, amount, date, payment method, and masked card details if they are necessary for an order, accounting, return, or dispute.
7.5. The terms and conditions and privacy policy of the payment provider also apply to the processing of data by the payment provider.
- Failure to store card data
8.1. The Company does not store the full bank card number, CVV/CVC code, or the full combination of card data sufficient to make a payment.
8.2. If the payment provider provides a token, transaction identifier or masked card data, the Company may retain them only for necessary purposes.
8.3. The user should not send confidential card data by e-mail, phone, messenger or social network.
- Cookies
9.1. The Website may use cookies and similar technologies for the operation of the Website, security, storing preferences, analysis and marketing purposes.
9.2. The cookies used may be necessary, functional, analytical and marketing.
9.3. The User can restrict or delete cookies through their browser settings. Disabling some cookies may affect the functionality of the Site.
9.4. The following analytical, marketing, technical and communication tools may be used on the website: Google Analytics, Google Tag Manager, Meta Pixel/Facebook Pixel, Meta Business Suite, Google Ads, Facebook/Instagram Ads, Yandex Metrica, TikTok Pixel, Hotjar or other behavioral analysis tool, CRM system, e-mail and SMS messaging system, online chat or messenger communication tool, as well as other software solutions necessary for hosting, security and technical maintenance of the website.
The mentioned tools may collect or process technical and behavioral data, including IP address, device and browser type, time of access to the Site, pages viewed, clicks, stages of order processing, advertising campaign effectiveness data, cookies or similar identifiers. This data is used to ensure the operation of the Site, security, usage statistics, improve the service, evaluate the effectiveness of advertising campaigns and present more relevant offers to the User.
If the User accesses the Website from third-party platforms or interacts with the Website’s advertising materials, the relevant third parties may also process data in accordance with their terms and privacy policies. The final list of tools used, their settings and cookie categories may be changed based on the technical or marketing needs of the Website.
- Marketing messages
10.1. The Company may send offers, discounts, promotional codes and news to the User with the User’s consent or on another basis permitted by law.
10.2. Messages can be sent via SMS, e-mail, push notification, messenger or other communication.
10.3. The User may opt out of receiving marketing messages at any time by contacting the Company through the opt-out mechanism specified in the message or by contacting Fuegoevn@gmail.com.
10.4. The withdrawal does not apply to necessary transactional notifications related to the order, payment or delivery.
- Data transfer to third parties
The company may transfer the necessary amount of data:
11.1. to banks and payment providers for payments, refunds and disputes;
11.2. to couriers or delivery services to deliver the order;
11.3. technical providers to provide hosting, software maintenance, CRM, SMS/email, analytics and security;
11.4. accountants, lawyers, auditors or consultants, within the limits of legal and business necessity;
11.5. to state, law enforcement or judicial bodies, in cases prescribed by law.
- Data transfer outside Armenia
12.1. Certain technical, hosting, analytical, communication or payment services may be provided through providers located outside of Armenia.
12.2. Transfers outside Armenia are made only on a lawful basis and in the necessary volume.
12.3. For the purposes of website operation, online payments, hosting, analytics, advertising, customer service, messaging, security and technical support, the User’s personal data may be transferred or made available to providers or their servers located outside the Republic of Armenia, including Google LLC / Google Ireland Limited, Meta Platforms, Inc. / Meta Platforms Ireland Limited, Yandex LLC or its group companies, TikTok Technology Limited or its group companies, hosting and cloud service providers, payment service providers, SMS/email messaging providers, CRM or customer service system providers.
Countries of data transfer or access may include countries of the European Economic Area, the United States of America, the United Kingdom, the Russian Federation or other countries where the servers, subcontractors or technical infrastructure of the respective providers are located.
Such data transfer is made to the extent necessary for the normal operation of the Site, order processing, payment confirmation, technical security, analysis, marketing communications, customer service or compliance with the Company’s legal obligations. The legal basis for the transfer may be the User’s consent, the performance of a contract with the User, the Company’s legal obligation or the Company’s legitimate interest, depending on the purpose of the processing and the applicable legal regime.
The Company takes reasonable steps to ensure that personal data transferred or made available outside of Armenia is protected by appropriate contractual, technical and organizational measures. These measures may include reviewing the privacy and security conditions of suppliers, limiting access, the principle of data minimization, the use of secure communications, as well as contractual restrictions on data processing.
The final list of foreign providers used, server locations, and data transfer bases is subject to approval after the completion of the technical and payment integration of the Site.
- Storage periods
13.1. Data is retained for as long as necessary for the purposes of its processing or as required by law.
13.2. Order and payment data are retained for the period necessary for accounting, tax, returns, complaints and disputes purposes.
13.3. User account data is retained until the account is deleted, unless further retention is required by law or to protect legal claims.
13.4. Marketing consents are maintained until the consent is withdrawn.
13.5. Technical records are retained for a period of 5 years, unless longer retention is necessary due to a security incident or legal requirement.
- Security
14.1. The Company uses reasonable technical and organizational measures to protect data from unauthorized access, loss, alteration, disclosure or unlawful processing.
14.2. These measures may include SSL/TLS connections, access restrictions, password protection, server security, backups, and vendor control.
14.3. Data transmission over the Internet cannot be completely secure, therefore the User is also obliged to maintain the security of his device and account.
- User rights
The user may, in accordance with the procedure prescribed by law:
15.1. receive information about the processing of his/her data;
15.2. request access to their data;
15.3. request correction of incorrect or incomplete data;
15.4. request the deletion of data if their retention is no longer necessary or has no legitimate basis;
15.5. request restriction of processing.
15.6. withdraw consent if the basis for processing is consent;
15.7. Opt out of marketing messages.
15.8. apply to the competent personal data protection authority or court.
- Submission of applications
16.1. Requests for access, rectification, erasure or restriction of processing of data should be submitted to Fuegoevn@gmail.com .
16.2. The Company may request additional information to verify the applicant’s identity.
16.3. The application shall be examined within a reasonable time, in accordance with the procedure established by the legislation of the Republic of Armenia.
16.4. Deletion of data may be refused or restricted if data retention is required by law, for accounting, security, dispute resolution or legal claims.
- Minors
17.1. The Website, the processing of orders through the Website and the execution of payments are intended for those persons who have the legal capacity and capacity to conclude a relevant transaction and make a payment, in accordance with the procedure established by the legislation of the Republic of Armenia.
17.2. A minor may use the Website only with the knowledge, consent and supervision of a parent or legal representative, if such consent or supervision is required for a given action by the legislation of the Republic of Armenia.
17.3. If a minor’s data is provided when using the Website or an order is placed on behalf of a minor, then, unless the Company is informed otherwise, it is assumed that this action was taken with the knowledge and consent of the parent or legal representative.
17.4. The Company is not obliged to independently verify the age of each User or the presence of parental/legal representative consent, if at the time of using the Website, placing an order or making a payment it is not obvious to the Company that the given action is being performed by a minor without the necessary consent.
17.5. The Company is not liable for the consequences of a minor using the Site without the knowledge, consent or control of a parent or legal representative, if the Company did not know and could not reasonably have known about this circumstance.
17.6. The parent or legal representative is responsible for the minor’s use of the Website, placing orders, using payment methods, and providing data to the Website, in accordance with the procedure established by the legislation of the Republic of Armenia.
17.7. If a parent or legal representative believes that a minor has provided personal data to the Site or used the Site without the necessary consent, they may contact the Company at Fuegoevn@gmail.com , requesting deletion, correction, or restriction of processing of the data. The Company will consider the application in accordance with the procedure established by the legislation of the Republic of Armenia, also taking into account possible mandatory grounds for data retention, including the need for order fulfillment, accounting, dispute resolution, or obligations stipulated by law.
- Providing data to government agencies
18.1. The Company may provide data to law enforcement, judicial, tax, supervisory or other government bodies if required by law, court decision or legal request of a competent authority.
18.2. Data is provided only to the extent required and lawful.
- Policy change
19.1. The Company may amend this Policy in the event of changes to the Site, services, technical solutions, or legislation.
19.2. The amended version is published on the Website and enters into force upon publication or on such other date as may be specified.
19.3. If the law requires the User’s consent, the Company will obtain such consent in an appropriate manner.
- Contacts
Mira Rest LLC
Tax ID: 00534045
Address: 21/1 Sevan Street, Yerevan, Republic of Armenia
Phone: +374 33 020 211
Email: Fuegoevn@gmail.com
Website: www.fuego.am
Last update: 28.07.2026