TERMS OF USE
These Terms of Use govern the relationship between using food ordering, payment, and delivery services through the website www.fuego.am .
By using the Website, placing an order, or making a payment, the User confirms that he/she has read and agrees to these terms and conditions.
1. General provisions
1.1. The website is operated by “Mira Rest” LLC, VAT number: 00534045, address: Yerevan, Sevan str. 21/1, phone: +37433 020 211, e-mail: Fuegoevn@gmail.com
1.2. Through the Website, the User can view food offers, place an order, specify a delivery address, make an online or other available payment, and receive the order.
1.3. These terms and conditions are binding on all users of the Website, regardless of whether they are registered.
1.4. If special conditions are set for a separate promotion, discount, promo code or payment method on the Website, they shall apply together with these terms and conditions, to the extent that they do not contradict the applicable legislation of the Republic of Armenia.
2. Definitions
Website : www.fuego.am and its ordering, payment, and delivery functions.
Company : “Mira Rest” LLC.
User : An individual using the Website, placing an order, or using the service.
Order : A request submitted by the User through the Website for selected food and delivery.
Food : The prepared or prepared food, beverages, and related products presented on the Site.
Delivery : the service of delivering the order to the address specified by the User.
Payment provider : [ACBA Bank OJSC], in whose secure environment online payments are made.
Personal data : Data that identifies or allows identification of a User, including name, phone number, address, e-mail, limited order and payment data.
3. Nature of the Service
3.1. The Website is an online platform for ordering and delivering Fuego food.
3.2. The Company organizes the operation of the Website, the acceptance of orders, the preparation or organization of food, the acceptance of payment, and the delivery process.
3.3. The photos and descriptions presented on the Site are for informational purposes only. The actual appearance of the food may differ slightly from the photo, provided that this does not change the essential characteristics of the order and does not mislead the User.
3.4. The Company is responsible for the proper provision of services under its control, in accordance with the procedure and conditions established by the legislation of the Republic of Armenia.
4. Registration and account
4.1. Some functions of the website may be available without registration, while others may be available to registered users.
4.2. The User is obliged to provide correct and up-to-date information. The Company is not responsible for any delay or failure to fulfill the order caused by an incorrect phone number, address or other information to the extent that the problem arose due to the User’s fault.
4.3. The User is responsible for maintaining the login details of his/her account and is obliged to immediately notify the Company in case of suspected unauthorized access.
4.4. The Company may restrict the use of the account if there are grounds for fraud, abuse, false information, or a material violation of these terms and conditions.
5. Order processing and confirmation
5.1. The User places an order on the Website by selecting the food, quantity, delivery address and payment method.
5.2. Before confirming the order, the User is obliged to check the composition, price, address, telephone number and payment method of the order.
5.3. The order is considered received when the Website or the Company provides the User with confirmation via the Website, SMS, call, e-mail or other available method.
5.4. The Company may contact the User to clarify order details, address, payment, or the need for replacement.
5.5. If the User is not available and the execution of the order requires additional confirmation, the Company may postpone or cancel the order, resolving the issue of the return in accordance with these terms.
6. Prices and availability
6.1. Prices on the website are indicated in Armenian drams and include taxes, unless otherwise specified in the section provided for the relevant quotation.
6.2. Shipping, packaging or handling charges, if applicable, are displayed prior to final order confirmation.
6.3. The assortment and prices are subject to change. Changes do not apply to orders that have already been confirmed and paid for, except in the case of an obvious technical error or a change agreed upon with the User.
6.4. If the selected meal is not available, the Company may offer a replacement or cancel the relevant portion, refunding the amount paid.
7. Payment methods
7.1. The following may be available on the website:
a) online payment by bank card,
b) payment through a payment service,
c) cash on delivery, if this option is activated,
d) Other methods specified on the website.
7.2. Online payment is made in the secure payment environment of “ACBA Bank” OJSC.
7.3. Payment is considered made only after successful confirmation of the transaction by the payment provider.
7.4. The Company is not a bank or payment and settlement organization and does not provide independent payment and settlement services.
7.5. In the event of a payment refusal, technical failure, card limitation, or insufficient funds, the order may not be confirmed or fulfilled.
8. Payment data security
8.1. The Site does not store the User’s full bank card number, CVV/CVC code, or the full combination of card data sufficient to complete a transaction.
8.2. The main processing of payment data is carried out in a secure environment of the payment provider or bank.
8.3. The Company may only receive limited data: transaction number, payment status, amount, date, masked card data, if they are necessary for order, accounting, return or dispute resolution.
8.4. The Company never requests the card’s CVV/CVC code by phone, email, social network or messenger.
9. Cancellation, Returns and Refunds
9.1. The User may cancel the order before its preparation or delivery process begins.
9.2. If the order is already being prepared or has been sent for delivery, cancellation may be limited, taking into account the perishable and custom-made nature of the prepared food.
9.3. The User may request a return, replacement or refund if:
a) the wrong order was delivered,
b) part of the order is missing,
c) the food is damaged or in an obviously improper condition,
d) the order does not substantially correspond to the description,
e) the order was not delivered for reasons beyond the User’s control.
9.4. The complaint must be submitted as soon as possible, preferably within 2 hours of receiving the order, but no later than the end of the same day, if the problem is clearly related to the quality, integrity or suitability of the food delivered.
9.5. The complaint must include the order number, a description of the problem and, if possible, photographs.
9.6. In case of a justified complaint, the Company may offer:
a) full or partial refund of the amount,
b) replacement of the order or the relevant part thereof,
c) With the consent of the user: a discount or promo code.
9.7. Refunds are made using the same payment method used to make the payment, if technically possible.
9.8. Online payment refunds are typically processed within 5–10 banking days, depending on the User’s bank and the payment provider’s procedures.
9.9. The Company considers each claim submitted individually, based on the nature of the order, the cause of the problem, evidence, and the legislation of the Republic of Armenia, but is not obligated to make a decision favorable to the User regarding any complaint.
10. Delivery
10.1. Delivery is carried out in Yerevan city, in specific delivery zones/administrative districts.
10.2. Delivery times are approximate unless a guaranteed time is clearly stated on the Website.
10.3. Delivery times may be affected by order volume, weather, traffic, difficult access to the address, technical issues, or User unavailability.
10.4. The user is obliged to provide a complete address: building, entrance, floor, apartment/office, intercom and necessary comments.
10.5. In case of an incorrect address, unanswered calls, or non-acceptance of the order, the Company may delay delivery, request an additional delivery fee, or cancel the order, resolving the return issue based on the actual costs incurred and the requirements of applicable legislation.
11. Food quality and allergens
11.1. The company is obliged to ensure the preparation, storage, packaging and delivery of food in accordance with the requirements of food safety and consumer rights protection.
11.2. The website may indicate ingredients, allergens, weight, serving size, and other information.
11.3. A User with allergies, food intolerances, or special dietary requirements is obliged to check the information available on the Website before placing an order and, if necessary, contact the Company.
11.4. The Company makes reasonable efforts to provide accurate information, but cannot guarantee the absolute absence of cross-contact in a shared kitchen environment.
11.5. In case of severe allergies or special health risks, the User is obliged to clearly indicate this in the order comments field. The Company may refuse to fulfill the order if it cannot safely ensure the given restriction.
12. User obligations
The user is obliged to:
12.1. Use the website in a lawful and bona fide manner.
12.2. provide correct data.
12.3. use only a payment method that belongs to him or is legally used by him;
12.4. receive the ordered food at the agreed address.
12.5. Communicate respectfully with the Company’s employees and delivery personnel.
12.6. Do not abuse discounts, promotional codes, return or appeal mechanisms.
13. Prohibited actions
The user is prohibited from:
13.1. submit false orders or false data;
13.2. use another person’s card or payment method without permission;
13.3. interfere with the operation of the Site or bypass security measures.
13.4. copy or use the content of the Website for commercial purposes without permission;
13.5. insult, threaten or disrespect the Company’s employees, couriers or other persons;
13.6. Perform other actions that contradict the legislation of the Republic of Armenia or these terms and conditions.
14. Restriction of access to the website
14.1. The Company may temporarily restrict the operation of the Website for technical maintenance, security, or update purposes.
14.2. The Company may restrict the User’s access to the Website or the ability to place an order if the User violates these terms, abuses the service, or acts illegally.
15. Intellectual property
15.1. The design, texts, photos, logos, trademarks, software solutions and other content of the website belong to the Company or are used with the permission of the copyright holder.
15.2. The User may use the Website content only for personal, non-commercial purposes.
15.3. Copying, distribution or commercial use of the content of the website without the written consent of the Company is prohibited.
16. Discounts and promo codes
16.1. The Company may offer discounts, promotions, bonuses and promotional codes under the terms and conditions published on the Website.
16.2. Each offer may have a validity period, minimum order value, usage quantity, or delivery zone limitation.
16.3. Promo codes and bonuses are not convertible to cash unless otherwise stated in the offer.
16.4. The Company may refuse to apply the discount if there is a technical error, abuse, or violation of the terms of the offer.
17. Limitation of Liability
17.1. The Company is liable for damage caused through its fault, in accordance with the procedure established by the legislation of the Republic of Armenia.
17.2. The Company is not responsible for problems that arise as a result of incorrect User data, actions of the bank or payment provider, illegal intervention of third parties, force majeure, or violation of these terms by the User.
17.3. Nothing in these Terms and Conditions shall limit the User’s rights under the RA Consumer Protection Act or other mandatory legislation.
18. Force majeure
18.1. The parties are not liable for failure to fulfill their obligations if this is due to extraordinary and unavoidable circumstances beyond their control.
18.2. Such circumstances may include natural disasters, war, mass unrest, epidemics, government restrictions, major disruptions to the internet, electricity or payment systems.
19. Personal data
19.1. The Company processes the User’s personal data for the purposes of order acceptance, delivery, payment confirmation, service, returns, accounting, security, and compliance with legal obligations.
19.2. The details of data processing are defined in the Website’s Privacy Policy.
20. Notifications
20.1. The Company may send notifications to the User via the Website, SMS, call, e-mail, messenger or other available method.
20.2. Messages related to ordering, payment, and delivery are transactional and are sent for the purpose of performing the service.
20.3. Marketing messages are sent with the User’s consent or on a basis permitted by law. The User may opt out of them at any time.
21. Change of Terms
21.1. The Company may amend these terms and conditions in the event of changes to the Site, services, technical solutions, or legislation.
21.2. The amended terms and conditions are published on the Website and come into force from the moment of publication or from another specified date.
21.3. Using the Website or placing a new order after the changes is considered acceptance of the changed terms.
22. Applicable law and dispute resolution
22.1. These terms and conditions are governed by the legislation of the Republic of Armenia.
22.2. The Parties shall first resolve disputes through negotiations and consideration of complaints.
22.3. Complaints should be submitted to Fuegoevn@gmail.com or by phone +37433 020 211, indicating the order number and description of the problem.
22.4. The Company shall consider the complaint within 5 business days, unless the issue requires additional investigation.
22.5. Unresolved disputes are subject to resolution in the competent courts of the Republic of Armenia or in another manner provided for by law.
23. Contact information
“Mira Rest” LLC
VAT number: 00534045
Address: Yerevan, Sevan 21/1
Phone: +37433 020 211
Email: Fuegoevn@gmail.com
Website: www.fuego.am
Last update: 28/07/2026